Response Quality

1. I respond to messages from staff and families in a timely manner (within 24–48 hours).
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2. I maintain a calm and positive attitude, even when managing difficult situations and conversations.
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3. I listen and ask clarifying questions to make sure I understand before responding to others.
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4. I acknowledge and validate staff members’ and families’ feelings, even if I do not agree with them.
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Team Building

1. I communicate regularly with families about how they can get involved in the program.
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2. I make time to have regular, one-on-one meetings with all staff members.
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3. I provide time for staff members to socialize with one another and make connections across classrooms and teams.
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4. I practice shared decision-making and give all staff members a voice in making program-wide decisions.
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Cultivating Staff Morale

1. I share positive feedback and appreciation for staff and families on a regular basis.
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2. I use multiple ways of showing my appreciation for staff.
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3. I offer constructive feedback to staff in private.
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4. I organize program-wide staff appreciation events and activities.
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Support

1. I maintain knowledge and connections to local agencies that can support staff members and families during difficult times.
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2. I am aware of what is going on in families’ and staff members’ lives (within reason).
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3. I pitch in and help with direct care tasks or covering breaks when needed.
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4. I am fair in how I support all staff members. I do not show favoritism or avoid staff who I am not fond of.
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